You can email us at petitniche@outlook.com or use the form on our Contact page. We are happy to help with any questions.

We aim to respond to all enquiries within 1–2 business days.

Simply add your favorite fragrances to your cart and complete the checkout process.

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to assist you.

If your order has not yet been processed, we may still be able to make changes. Contact us immediately after placing your order.

Yes. Once your order has been placed, you will receive a confirmation email with your order details.

Every decant is prepared to order: we fill it by hand and leak-test it for 24 hours before dispatch. Orders are therefore dispatched within 5–7 business days. Delivery then takes 1–2 business days to the Netherlands and Belgium, and 2–5 business days to Germany and France.

• Netherlands: €3.95, free from €55
• Belgium: €6.95, free from €75
• Germany & France: €9.95, free from €75

We currently ship to the Netherlands, Belgium, Germany and France.

Yes. Once your order has been dispatched, you will receive a tracking link by email.

Yes, as long as the seal is intact. You can withdraw within 14 days of receiving your order, and we also offer a voluntary 30-day return period. Every decant is delivered with a hygiene seal: once the seal has been broken, the decant can no longer be returned (Article 6:230p(f) Dutch Civil Code). Return shipping costs are for the customer. See our Return & Refund Policy.

Please contact us as soon as possible with your order number and photos. We will find a suitable solution and cover the return costs.

No later than 14 days after we receive your withdrawal notice, via your original payment method.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Bancontact and UnionPay. The payment methods available to you are shown at checkout and depend on your location.

Yes. All payments are processed through secure, encrypted payment providers.

Our atomizers are designed for convenience but are not intended to be refilled.

Store your fragrance in a cool, dry place away from direct sunlight and heat.

Our labels show 36M: use your decant within 36 months after opening. Store it cool, dry and out of direct sunlight to keep it at its best.

Natural ingredients may cause slight variations in color over time. This does not affect the quality of the fragrance.

A decant is a smaller portion of an original fragrance, transferred by hand from the full retail bottle into a new atomizer. Read About Our Decants to see exactly how we work.

Yes. Every decant is filled from a full-size bottle that we buy new through authorised retailers, and its batch code traces it back to that one bottle. Petit Niche is an independent decant company and is not affiliated with any fragrance brands.

A 5 ml decant provides approximately 75 sprays, while a 10 ml decant offers around 150 sprays.

Decants are perfect for discovering a fragrance before purchasing a full bottle or for convenient travel and everyday use.